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Thirty-five years of moving goods, and a problem that kept growing.
Rajan Gangahar has run Eastern Air Couriers for more than 35 years, moving shipments across the globe from New York. Three decades in, you would expect to know every corner of international logistics. You do not, because it never stands still: new rules, new carriers, new ways for a shipment to go wrong, and every year a new set of problems for the suppliers who ship into the United States.
The latest change made one of those problems much bigger. When the United States ended the de minimis exemption, every parcel entering the country became a dutiable entry. At the same time American customers return goods the way Amazon taught them to: a click, a label, a drop-off. An overseas seller is left with a parcel in the wrong country, duty paid on it, and no good way to get either back. Why should international suppliers carry that cost alone?
Rajan teamed up with Rahul Mathur, whose career has been logistics from the other side: solving third-party logistics for Compass Group in the UAE, China and India, implementing SAP, running large food-service businesses where the supply chain is the business, and running an international logistics company that served North Africa from the United States with shipments spanning the world. It took the two of them almost two years to work out what a returns service for overseas sellers has to be: a U.S. address, a warehouse that documents everything, a choice for every unit, and the duty back on whatever goes home. That is Boomerang.
Boomerang is a division of Eastern Air Couriers, whose Manhattan hub receives and inspects your returns, and works with specialist partners for shipping and international returns. Every return is treated as a record with a full audit trail, not just a box on a shelf.
