Featured · Duty drawback
Duty drawback for returned goods: a primer for overseas sellers
What drawback is, which returns usually qualify, what evidence Customs expects, and why the five-year clock matters.
Oct 20, 2026 · 8 min read
Blog
Notes on cross-border returns
Customs, reverse logistics and running a U.S. business from abroad.
Returns operations
Why every return gets three photos
Outer packaging, the opened item, and the tags or defect: what each photo proves, and when it saves a dispute.
Oct 13, 2026 · 5 min read
Marketplaces
Handling U.S. marketplace returns without a U.S. office
How a domestic return address changes the economics of free returns for sellers based abroad.
Oct 6, 2026 · 6 min read
Duty drawback
Consolidate first, then ship home
Why sending returns home in batches beats one-at-a-time postage, and how it sets up a cleaner drawback claim.
Sep 29, 2026 · 4 min read
Returns operations
Grading returns: New, Like new, Used, Damaged
The four grades we use, what qualifies for each, and how they map to resale decisions.
Sep 22, 2026 · 5 min read
Duty drawback
What is a notice of intent to export?
The form you file before returned goods leave the U.S., and what happens if you skip it.
Sep 15, 2026 · 6 min read
Product updates
Bulk dispositions and CSV export
Select hundreds of units, choose what happens to them, and download your inventory in one click.
Sep 8, 2026 · 3 min read
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